When patients call your office, they’re not just looking for information—they’re trusting you with their health. That trust can’t be put on hold, sent to voicemail, or left to chance.
Direct Line’s answering service gives your practice a secure, professional, and fully HIPAA-compliant way to stay connected with every patient. Our trained call agents handle your inbound calls 24/7, follow custom scripts, and deliver messages through secure interactive links that meet federal privacy regulations.
Whether you’re managing a large healthcare system or running a busy dental office, we help reduce interruptions, free up your clinical staff, and improve patient satisfaction—all while safeguarding sensitive personal health information.
Great care doesn’t stop at the exam room door. With a secure answering service, your patients get the responsiveness they expect—and your team gets the support they need.
Our HIPAA-certified call agents answer every call live, day or night, and deliver protected messages through our secure interactive messaging platform.
Stop pulling nurses away from patients just to answer the phone. We handle inbound calls so your team can stay focused on care.
We follow strict federal privacy standards. From call recordings to message delivery, every detail is logged, encrypted, and stored securely.
In healthcare, responsiveness and privacy aren’t optional—they’re expected. When your patients call after hours or during a busy day, they need to hear a professional voice. And you need to know their information is protected from the moment the call begins.
Direct Line’s medical after hours answering service is fully HIPAA compliant and built for healthcare providers who want consistent, secure, and cost-effective call support. From solo practices to large hospital systems, we help teams reduce interruptions, protect staff time, and maintain strict compliance with federal regulations.
Our secure interactive messaging platform delivers messages to your team in real-time, allowing your staff to confirm receipt without the need for a phone call. This keeps your workflow smooth and gives your patients the timely response they deserve.
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With Direct Line, you’ll never miss a patient call—and you’ll never compromise their privacy.
