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“We are so pleased that you were able to help us with the expansion of the PACE program.  We were not sure how it would all work at first and we’re so thankful that it all worked out.  It’s been great.  Direct Line has been a lifeline for CEI.”

Dianna G. and Lenore M.-Center for Elder’s Independence (CEI)

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In healthcare, communication isn’t just a convenience — it’s a lifeline.When a patient calls a doctor’s office, they’re often anxious,

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Revolutionizing Property Management with Tailor-Made Answering Services In a chaotic property management environment, professionals encounter various daily obstacles. Handling tenant

Beyond AI: Why Human-Powered Answering Services Still Win in Customer Satisfaction

Beyond AI: Why Human-Powered

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How AI and Human

The smarter way to sound more human on every callIn customer service, sounding human isn’t optional—it’s essential. And while AI