Why Choose Direct Line Answers

The Professional, Award-Winning Answering Service That Works Like Part of Your Team

Helping You Capture Every Opportunity

A single missed call can cost your business hundreds—or even thousands of dollars in lost revenue. Our professionally certified call agents make sure that doesn’t happen.

Improve Customer Service

Quick, professional responses build loyalty and trust.

Save Money

Avoid the high cost of additional payroll, missed opportunities, and customer churn.

Increase Lead Generation

With live agents answering instead of voicemail, you’ll capture the 82% of callers who hang up when faced with a recording.

Performance

Custom Message Delivery—Your Way

When you choose Direct Line, you’re choosing a service provider recognized among the very best in North America. Our consistent performance has been proven through decades of third-party testing and industry recognition.

Proven, Reliable Technology

Our in-house IT team manages one of the most sophisticated telecommunications infrastructures in the industry. We can route calls to any designated number, scale programs of any size, and maintain secure, seamless service through advanced business continuity systems.

Our award-winning technology platform is recognized across the industry for:

Award-Winning Excellence Since 1979

We’ve built our reputation on consistent, measurable quality. Our rigorous Quality Assurance/Quality Control standards and 52-point performance checklist ensure every call meets the highest benchmarks for accuracy, professionalism, and brand alignment.

A Business Continuity Plan You Can Count On

Direct Line holds the prestigious ATSI 24/7 Gold Site Certification—the highest level of business continuity certification in the industry. This means we have met or exceeded the strictest standards in:

Our robust infrastructure includes:

These systems ensure we can continue answering calls—accurately, urgently, and professionally—even during large-scale disruptions.

The Direct Line Difference

When you choose Direct Line, you get more than an answering service—you get a strategic partner committed to protecting your reputation, improving your customer experience, and keeping your business running without interruption.

Here's What Our Clients Say:

"This service completely streamlined our attendance tracking. No more missed messages or ‘I told my manager’ excuses. It’s bulletproof."