The Smarter Way to Handle Call-Offs
We answer, document, and alert in real time—so nothing slips through the cracks.
Employees don’t need to wonder who to call or when to call. They dial one number—that’s it. Our U.S. based agents answer every time, using your custom script to capture exactly what’s needed: name, department, shift, reason for absence.
Each call is time-stamped, recorded, and assigned a confirmation number. Once the call ends, a detailed message is sent to the right supervisors or HR contacts by text, email, or both—instantly.
With a clear record of every call-off, your team avoids back-and-forth disputes and keeps accurate attendance logs that support your internal policies.
You choose whether to publish the new number or forward your existing one. Either way, your call-in line runs 24/7 with full visibility.
We gather the information that matters most: name, employee ID, department, reason for absence or tardy, shift time, and any additional details you request.
Call details are dispatched to the correct internal team via text or email. Messages are also available in your secure online portal for review and documentation.
EXCELLENT Based on 75 reviews Posted on Alek PirkhaloTrustindex verifies that the original source of the review is Google. Have used services of Direct Line for a few years now and definitely think they deserve 5 stars!Posted on Christopher HansenTrustindex verifies that the original source of the review is Google. Reliable services with great customer service.Posted on Connie HansenTrustindex verifies that the original source of the review is Google. I had used Direct Line with a previous employer, and when I started a new role with a new organization I was able to get them connected and it has been great! Some hiccups here and there but Direct Line has fantastic Customer Service. Their response times and resolution are awesome! My team is very happy.Posted on Vie RemolarTrustindex verifies that the original source of the review is Google. Direct Line service is superb and reliable. They made our properties run smoothly and efficiently.Posted on john evansTrustindex verifies that the original source of the review is Google. As a business owner, the value of first impressions is crucial to customer engagement and retention. I receive compliments from my clients on a regular basis. I'm thankful to have chosen Direct Line to rep my business.Posted on Art WardTrustindex verifies that the original source of the review is Google. Great service! No problems.
Attendance call-ins don’t have to mean confusion or delay. With our system, every detail is captured, delivered, and logged—so your team stays focused and informed.