Answering Services for Commercial and Residential Property Management Companies
People typically call property managers because they either require office space, housing or have an issue that only a property manager can address. Whether you are a commercial or residential property manager, not being available to answer your phone can result in lost revenue and potentially an increase in liability.
The last thing your tenants and prospective ones want is to land in your voicemail, we know this for sure. What if a tenant has an after-hours emergency? What if there’s a lock-out? These are all real concerns that property managers face, not to mention that it is highly inconvenient to be woken up in the middle of the night for a non-emergency call.
At Direct Line, we know that keeping tenants satisfied comes from the responsiveness of their property manager. This is why we have been assisting property managers with our customized 24-hour live answering services to facilitate effective communication and deliver exceptional tenant service.
A Complete Support Solution for Your Property Management Company
We are more than just a basic answering service for property managers. We not only offer award-winning 24 hour live answering but after-hours and call overflow support that is tailored exactly for they types of calls you receive. We answer thousands of calls per month for property managers not only in the Bay Area but nationwide. Our advanced answering service technology enables us to determine which calls are really an emergency to which ones aren’t. Our professionally certified call agents are highly experienced in the property management industry and are always courteous, professional and efficient.
Working with us is so easy and the integration is seamless. Aside from the quality of our answering services, we offer many other options such as:
- CRM Integration: We can capture initial work orders, new tenant inquiries and lease up details.
- Emergency Dispatching: Our advanced dispatching technology ensures we reach the right on-call maintenance tech every time. You can even use our free web portal to update your on-call schedules in our system in real-time.
- Bilingual Services: Many of our 100% U.S. based call agents are bilingual and fluent in both English and Spanish, acting as the perfect link for communicating with diverse residents.
We Are The Competitive Edge You Need
Regardless of the number of properties you manage, we know that you need a competitive advantage. This edge can be attributed to your ability to demonstrate responsive service to your tenants who will easily see the quality of communication you deliver through us.
The tenants that you have will be more confident with your services and will likely to refer your company to their friends and colleagues. All of this happens while you’re doing what you do best, which is managing your properties.
Since 1979, Direct Line has been providing top-tier property management answering services. Our full suite of services including 24/7/365 live answering, after-hours answering, emergency dispatching, call overflow for any type of commercial or residential property you manage. If you are a property owner, apartment manager or an HOA, we can customize your call scripts based on the types of calls you receive and filter solicitations or non-emergency calls.
Our team at Direct Line will provide the best answering service for your commercial or residential property management company just as we do for:
- Assured Relocation
- Bay Property Group
- Crowne Realty Property Management
- Cushman & Wakefield
- The John Stewart Company
- The City of Alameda Housing Authority
- BSM Communities
- And many more . . .
Call today to learn more about our award-winning answering services for commercial and residential property management companies. 888-365-2424