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How To Grow Your Business With A Bilingual Answering Service

How To Grow Your Business With A Bilingual Answering Service If you want to grow your customer base, a good way to do so is using a bilingual answering service where a team of live virtual receptionists can fully understand your potential customer’s needs. By leveraging a 24 hour live bilingual answering service you will…
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Improve Efficiency with CRM Integration Services

The Secret to Improving Efficiency with CRM Integration Services Customer relationship management (CRM) is one of the most inspiring technologies for managing your business relationships and interactions with your customers as well as potential ones. The goal of this technology is simple — to offer a solution through which all business relationships can be improved,…
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Expanding Our Level Of Business Continuity To Eliminate Risks

Expanding Our Level Of Business Continuity To Eliminate Risks Most businesses face the threat of an unplanned interruption, especially in a PG&E service area. When something like this occurs, the main thing that’s important is to be prepared. The causes of such business interruptions tend to vary. From IT service interruptions to natural disasters. There…
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Ensuring Your Business Continuity During PG&E Public Safety Power Shutoffs

Choosing The Right Business Continuity Plan A PG&E Public Safety Power Outage can create chaos in any organization, regardless of its range or timing. Power shutoffs and outages are a challenge because of safety concerns but most of all — the lost time, inability to communicate and loss of productivity have to be planned for….
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Government Agencies Benefit From Using Contact Centers For 311 Support

  According to the latest Government Contact Center Satisfaction Index report, the level of satisfaction with in-house government call centers has decreased by 3% over the past year. On the other hand though, it was also determined that the largest increase in caller satisfaction came from a decrease in the amount of time that it…
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PACE Programs Are Using Call Centers To Enhance Participant Services

How PACE Programs Use Call Centers To Enhance Participant Services Programs of All-Inclusive Care for the Elderly (PACE) are programs designed to support health services for individuals over the age of 55 who are categorized as “nursing home eligible” by Medicaid programs. PACE programs have been growing in terms of popularity, mostly because of their…
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3 Ways Live Virtual Receptionists Capture Leads

Bay Area Live Virtual Receptionists Deliver Lead Capture Services For E-Commerce Businesses If you own an e-commerce store, overcoming challenges is a regular part of your daily routine. According to studies, the general lifespan of an e-commerce store is shortening all the time — thanks to Amazon. Did you know that roughly half of online…
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