CATEGORY ARCHIVES: Business

24 Hour Live Answering and Virtual Receptionist Services Support Businesses During COVID-19 Shutdowns

How A 24 Hour Live Answering and Virtual Receptionist Service Can Support Your Business During COVID-19 Shutdowns When curfews and new regulations limit community outings, travel, and in-person meetings, businesses need to adapt and overcome the far-reaching restrictions as COVID-19 cases continue to rise.  Whether you are selling products or providing services, hiring a live…
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Top 5 Features of Using a Professional Property Management Answering Service

Top 5 Features of Using a Professional Property Management Answering Service Whether commercial or residential, the world of property management is extremely challenging, especially with having to comply with COVID-19 stay at home orders. Property managers are pulled in many different directions, and as Murphy’s Law would have it, as soon as you go to…
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How To Grow Your Business With A Bilingual Answering Service

How To Grow Your Business With A Bilingual Answering Service If you want to grow your customer base, a good way to do so is using a bilingual answering service where a team of live virtual receptionists can fully understand your potential customer’s needs. By leveraging a 24 hour live bilingual answering service you will…
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Improve Efficiency with CRM Integration Services

The Secret to Improving Efficiency with CRM Integration Services Customer relationship management (CRM) is one of the most inspiring technologies for managing your business relationships and interactions with your customers as well as potential ones. The goal of this technology is simple — to offer a solution through which all business relationships can be improved,…
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Expanding Our Level Of Business Continuity To Eliminate Risks

Expanding Our Level Of Business Continuity To Eliminate Risks Most businesses face the threat of an unplanned interruption, especially in a PG&E service area. When something like this occurs, the main thing that’s important is to be prepared. The causes of such business interruptions tend to vary. From IT service interruptions to natural disasters. There…
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Ensuring Your Business Continuity During PG&E Public Safety Power Shutoffs

Choosing The Right Business Continuity Plan A PG&E Public Safety Power Outage can create chaos in any organization, regardless of its range or timing. Power shutoffs and outages are a challenge because of safety concerns but most of all — the lost time, inability to communicate and loss of productivity have to be planned for….
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Government Agencies Benefit From Using Contact Centers For 311 Support

  According to the latest Government Contact Center Satisfaction Index report, the level of satisfaction with in-house government call centers has decreased by 3% over the past year. On the other hand though, it was also determined that the largest increase in caller satisfaction came from a decrease in the amount of time that it…
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