CATEGORY ARCHIVES: Recognition

ATSI Recognizes Top Industry Leader For Call Centers

At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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San Francisco Bay Area Call Center Earns Industry’s Top Award For 17th Consecutive Year

We are both humbled and honored to have been awarded our industry’s top honor for the 17th consecutive year. We are incredibly proud of our team and look forward to continuing our legacy of call center excellence for years to come. https://www.prweb.com/releases/2018/06/prweb15598330.htm

Celebrating Call Center Excellence

Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution.   Each year we take the time to honor them for all they do in exceeding our clients’ expectations and…
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Helping Those in Need (Alameda County Community Food Bank)

Direct Line Teamed up With the Alameda and San Joaquin County Food Banks to Give Back to the Local Communities We’re honored to have been recognized for the ongoing support we give our local communities by partnering with both the Alameda and San Joaquin County Food Banks. Our efforts for this last Holiday Season resulted in…
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