At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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CATEGORY ARCHIVES: Recognition
Recent Posts
We are both humbled and honored to have been awarded our industry’s top honor for the 17th consecutive year. We are incredibly proud of our team and look forward to continuing our legacy of call center excellence for years to come. https://www.prweb.com/releases/2018/06/prweb15598330.htm
As many of our clients in the SF Bay Area can attest, attracting and keeping great employees is an ongoing process and struggle, especially with the current market conditions. As wages and other employee costs increase, you have to get creative and seek out new ways to keep your service levels high. You may already…
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Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution. Â Each year we take the time to honor them for all they do in exceeding our clients’ expectations and…
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“I am really happy with the way your call agents handle our calls and the particulars that are important to our business. We’re able to serve our customers better because of it. I also appreciate the ‘no problem’ solution oriented aspect of your service.” Beverly A-Owner of a large roofing company March 20, 2018
“Thank you and keep up the good work keeping our customers happy.” Paul B. MapR Technologies February 6, 2018
Direct Line Teamed up With the Alameda and San Joaquin County Food Banks to Give Back to the Local Communities We’re honored to have been recognized for the ongoing support we give our local communities by partnering with both the Alameda and San Joaquin County Food Banks. Our efforts for this last Holiday Season resulted in…
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Direct Line Tele Response earns 12th consecutive Diamond Plus award for call center excellence. CAM-X sets high standards for 24 hour live call center services.
Our client spotlight this month is Serta Simmons Bedding. Serta Simmons is the largest bedding manufacturer in North America and we are honored to provide Employee Attendance Line call center services for 57 of their locations.
Please join us in celebrating two important events here at Direct Line. The first being Ms. Reina Wright, our swing shift supervisor. There are not too many people that have the kind of dedication and commitment it takes to stay with one employer for 10 years – so we want to acknowledge the effort that she has given…
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