CATEGORY ARCHIVES: Community Service

PACE Programs Are Using Call Centers To Enhance Participant Services

How PACE Programs Use Call Centers To Enhance Participant Services Programs of All-Inclusive Care for the Elderly (PACE) are programs designed to support health services for individuals over the age of 55 who are categorized as “nursing home eligible” by Medicaid programs. PACE programs have been growing in terms of popularity, mostly because of their…
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Car Donation Services, Inc.

Since 2005, we’ve had the distinct pleasure of answering incoming calls for Car Donation Services, Inc. Our job is to assist callers by gathering vehicle details and determining which of the 245+ charities the caller would like to support with their car donation. We then pass the call record and information on to CDS for…
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Helping Those in Need (Alameda County Community Food Bank)

Direct Line Teamed up With the Alameda and San Joaquin County Food Banks to Give Back to the Local Communities We’re honored to have been recognized for the ongoing support we give our local communities by partnering with both the Alameda and San Joaquin County Food Banks. Our efforts for this last Holiday Season resulted in…
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Benefits of Using a Property Management Answering Service

The world of property management and ownership is extremely challenging. You’re pulled in so many different directions during the day and as Murphy’s Law would have it as soon as you go to sleep your phone starts to ring again; yes with another “emergency”. Here in lies the problem; you can’t be effective when you’re…
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Alameda County Going Cleaner and Greener

East Bay Community Energy (EBCE) Pushes for Greener Energy Direct Line Tele Response (a Berkeley 24 hour live answering service company since 1979) supports this new endeavor and push for greener energy despite the current political landscape in Washington. Berkeley has always been at the forefront of pushing for more renewable energy sources and was the…
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The American Red Cross and Direct Line Tele Response Provide Disaster Recovery Support to the Oroville Dam Community Evacuees

The good news is that it looks like the recent rain in Northern and Central California is putting a dent in and possibly erasing a multiyear drought. The bad news is, with the amount of rain that’s occurred, a potentially catastrophic failure of the emergency spillway of the Oroville Dam system has developed. As the…
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Direct Line Tele Response Supports The State Bar of California’s Solo and Small Firm Summit

Berkeley, CA – Direct Line Tele Response is proud to be an exclusive sponsor of the State Bar of California’s “Solo and Small Firm Summit”.  This invitation only event provides California attorneys and legal professionals an opportunity to expand their network and knowledge as it offers over 30 workshops and programs.  The event will be…
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