“I am a board member and I just want to thank you all for the services that you provide and the help you are to our patients and company. Being on the front line of this pandemic is not easy and people are on edge. Thank you all for being professional and courteous despite the circumstance….
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CATEGORY ARCHIVES: Community Service
Recent Posts
Choosing The Right Business Continuity Plan A PG&E Public Safety Power Outage can create chaos in any organization, regardless of its range or timing. Power shutoffs and outages are a challenge because of safety concerns but most of all — the lost time, inability to communicate and loss of productivity have to be planned for….
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How PACE Programs Use Call Centers To Enhance Participant Services Programs of All-Inclusive Care for the Elderly (PACE) are programs designed to support health services for individuals over the age of 55 who are categorized as “nursing home eligible” by Medicaid programs. PACE programs have been growing in terms of popularity, mostly because of their…
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Since 2005, we’ve had the distinct pleasure of answering incoming calls for Car Donation Services, Inc. Our job is to assist callers by gathering vehicle details and determining which of the 245+ charities the caller would like to support with their car donation. We then pass the call record and information on to CDS for…
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Direct Line Teamed up With the Alameda and San Joaquin County Food Banks to Give Back to the Local Communities We’re honored to have been recognized for the ongoing support we give our local communities by partnering with both the Alameda and San Joaquin County Food Banks. Our efforts for this last Holiday Season resulted in…
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As we move toward the end of 2017, it’s a great time to reflect on the experiences that shaped our communities this year. As a communications center, many times we’re involved with major events such as what transpired the week of Oct 9. Little did we know that our Bay Area call center would…
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The world of property management and ownership is extremely challenging. You’re pulled in so many different directions during the day and as Murphy’s Law would have it as soon as you go to sleep your phone starts to ring again; yes with another “emergency”. Here in lies the problem; you can’t be effective when you’re…
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The Gold Country Region of the American Red Cross The Gold Country Region of the American Red Cross has a rich 100-year history of helping communities prepare for, respond to and recover from disasters in 24 counties located in Northern California.
East Bay Community Energy (EBCE) Pushes for Greener Energy Direct Line Tele Response (a Berkeley 24 hour live answering service company since 1979) supports this new endeavor and push for greener energy despite the current political landscape in Washington. Berkeley has always been at the forefront of pushing for more renewable energy sources and was the…
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The good news is that it looks like the recent rain in Northern and Central California is putting a dent in and possibly erasing a multiyear drought. The bad news is, with the amount of rain that’s occurred, a potentially catastrophic failure of the emergency spillway of the Oroville Dam system has developed. As the…
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