CATEGORY ARCHIVES: Call Center Services

Joint Commission Says NO to Traditional SMS Texting for Medical Providers

Joint Commission Says Traditional SMS Texting is Non HIPAA Compliant for Medical Providers This is important information for our Medical clients. We wanted to provide you with more detail regarding messaging and HIPAA compliance. Special thanks goes out to our fellow Association of Tele Services International (ATSI) colleague, Joann Fussell for once again bringing light to this issue.

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Property Management Answering Services

As a premier property management answering service here in the Bay Area, Direct Line Tele Response is honored to be participating in the Rental Housing Expo (RHEXPO) in Sacramento next week. This event is the largest educational conference and trade show for the rental housing industry in the Sacramento Valley region. The Rental Housing Association…
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What do Property Managers, Water Leaks, Mold and Answering Services have in Common?

As a Property Manager, you receive calls from tenants during all hours of the day and night. It’s been our experience that the firms we provide property management answering services and urgent/emergency dispatch for require immediate and urgent notification for any call related to water problems. Bigger issues stem from leaks because water quickly sets the…
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Benefits of Using a Property Management Answering Service

The world of property management and ownership is extremely challenging. You’re pulled in so many different directions during the day and as Murphy’s Law would have it as soon as you go to sleep your phone starts to ring again; yes with another “emergency”. Here in lies the problem; you can’t be effective when you’re…
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Five (5) Tips to Help Save Your Business During a Disaster

Having a robust Business Continuity Plan intact is just smart business. Think about it, in any type of disaster, from a hurricane, mega earthquake to server failure, how would your business stay intact during a disaster or emergency? A good place to start would be to find out if the governing association for your particular…
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