CATEGORY ARCHIVES: Call Center Services

The American Red Cross and Direct Line Tele Response Provide Disaster Recovery Support to the Oroville Dam Community Evacuees

The good news is that it looks like the recent rain in Northern and Central California is putting a dent in and possibly erasing a multiyear drought. The bad news is, with the amount of rain that’s occurred, a potentially catastrophic failure of the emergency spillway of the Oroville Dam system has developed. As the…
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HIPAA Compliant Answering Services for Medical Offices

Here’s Your Solution for Reducing Your Risk for HIPAA Non-Compliance Penalties and Fines. Many Healthcare professionals and facilities have no idea they’re even at risk for HIPAA Non-Compliance penalties and fines. The main challenge is that the majority of violations occur from transmitting patient information via non-secure mobile devices and email.  If you are still using an…
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Answering Services Can Help Preserve Your Business During a Disaster!

It is difficult to comprehend the devastating magnitude that natural disasters pose to our economy. In 2013 alone, natural disasters cost approximately $192 billion, worldwide.  Hurricane Sandy was the costliest event occurring in the United States, resulting in an estimated $65 billion worth of economic loss between the United States, Canada, the Bahamas and the…
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PINetwork Recognizes John Freire of Direct Line Tele Response With Top Award

Direct Line Tele Response is proud to announce that during the PINetwork’s Annual Conference last week in Manchester, NH our own IT Director, John Freire was presented with the prestigious Allen Kalik Award. This award recognizes individuals whose unselfish dedication and leadership have led to the advancement of the PINetwork Group. A very special thank…
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Direct Line Tele Response Earns CAM-X Award of Excellence

Canadian Call Management Association Outstanding Service Brings National Award Direct Line Tele Response Earns CAM-X Award of Excellence Direct Line Tele Response of Berkeley, CA has been honored with the exclusive 2016 CAM-X Award of Excellence for the 11th consecutive year.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s…
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