Trade Service Answering/Dispatch

Trade Services Professionals Call Center Services

Trades Person Answering ServicesDirect Line provides answering services for a myriad of professionals from Fortune 100 companies to small businesses. We provide answering services for almost every industry including Medical, Legal, Property Management, Real Estate Agents/Brokers, Government Agencies, HVAC, Locksmiths, Plumbers, General Contractors and many more.

In any professional trade, owners/principals many times assume different roles within their company such as scheduling, estimating, answering phones or managing field crews.  This certainly can be quite challenging and daunting at times.  What we know is that your callers need, want and most importantly deserve to speak with a live individual who understands their needs.

Being able to set your company apart from the competition requires responsive and urgent communication and is especially important for contractors. Callers require information quickly.  By missing a call, you are at risk of missing business for yourself and giving it to your competition.

Direct Line’s Call Agents are your messaging and dispatch support team.  We can assist you in call prioritization and give you confidence in knowing that a professional answering service is managing your callers’ concerns with care, empathy and compassion even outside of your normal business hours. It’s what we do, 24/7/365.

Types of Trades Served

HVAC Roofing Tree Service/Arborist
Restoration Lawn Care/Landscaping Plumbing
Electricians Towing General Contractors
Bail Bonds Moving/Hauling Locksmiths
Carpet Cleaning Mechanical Contractors Engineering
Swimming Pool Service Refrigeration Elevator Companies