Answering Services for Start-ups and Small Businesses
Here at Direct Line our professionally certified Call Agents have extensive experience in assisting small businesses, restaurants and hospitality providers expand and increase growth with our multiple award-winning messaging and answering services. No business is too small for us. You will receive the same level of quality service, attention and responsiveness that we provide our Fortune 100 companies. In fact, many small businesses have grown into large organizations as a direct result of our support. We are here for you 24/7/365, so your customers can receive the highest level of quality service even when you are not available. You will never miss out on a potential business opportunity with our services! Our Call Agents will answer each call quickly, professionally and gather information while using your company’s name to increase brand awareness. As a small business owner, we know your schedule can be demanding especially as your business grows. Our small business services include 24/7/365 messaging, answering, dispatch, call transferring, order processing and much more. Direct Line has the Answers! Our world-class technology automatically identifies which instructions to follow, whether it is taking messages, order processing, making reservations or facilitating a request for a specific service you provide. During the account set-up process, your dedicated Account Manager will partner with you to create protocols for your custom solutions and define how your calls are to be answered. You decide how we handle each type of call, who is notified and how notifications are received. These protocols can be changed as often as you’d like.
Archived Recordings and Message Storage
An important part of our operating protocol is that all calls are recorded. While our recordings are utilized mostly for training, imagine how important having access to a recording of a call in case of any issues that would require back up documentation. Your clients will be impressed with the level of service they receive and your staff will be impressed with the accuracy of the messages. By using our Small Business answering services, your company will run more efficiently with lower operating costs while providing superior customer service to your clients. In addition, you will be able to log into your Customer Care Web Portal. You will have real-time visibility to your messages as well as be able to update your contact and on-call lists. Our free custom client access solution puts your account information securely at your fingertips at anytime and from anywhere that Internet access is available.