Property Management Answering Service

Property Management Companies, because of the nature of your
need to provide excellent Customer Service and the potential 24/7
urgent nature of your responsibility present an excellent test of an
answering service’s ability to provide quality service.

We have served the Property Management community our entire
32 plus year history. And currently our Property Management
clients, from single property managers to companies that manage multiple properties represent a fairly significant percentage of our account base. Direct Line has been serving Property Management Companies and protecting their properties and tenants are our Number One priority 24 hours a day.

Beyond the technical ability of our advanced computer system, and redundant dependability including a back up diesel generator, all of our telephone Agents are well trained to be sensitive to your caller’s needs and confidentiality and to effectively follow your instructions no matter how routine or how complex. We understand that many of your callers may be calling with serious issues that need immediate attention and they expect professionalism and sensitivity to their need for privacy.

Back Up Recordings and Message Storage: An important part of our operating protocol is to record all of your calls. While our recordings are utilized mostly for training, imagine how important having access to a recording of an incoming call in case of any issues that would require back up documentation. We keep those recordings as well as typed message and follow up steps for three years.

Property Management