Property Management Answering Services

All industries have similar basic needs for handling a call. But each individual industry may have certain telephone answering needs that are specific to that industry. Direct Line has created procedures and systems to maximize our level of service to each industry.

Direct Line’s Carefully Crafted Call Processing System

Answer your incoming call, or respond to an inbound e-mail Quickly -Professionally - Pleasantly - Within 3 Rings - Never put callers on hold in the middle of a call.

Process incoming information accurately, quickly, exactly, as per your on-call instructions as detailed in our database. Direct Line’s Pinnacle computer system automatically identifies which instructions to follow, whether it is time of day, specific service you provide, or who might be on call for a specific situation.

Deliver your message, efficiently, quickly by email, fax,
digital or alpha pager, SMS text message, voice mail, relay to cell phone, or
patch the call directly to you.

Property Management Specific

Our integrated telephone answering system allows us to present your callers with a voice mail announcement that allows your caller to reach our operator if the call is urgent by pressing (0) zero. Most of our property management clients prefer we do not take routine messages (naturally, the choice is yours).

When the caller does have an urgent problem, s/he can press zero ( 0 ) and we can reach you by what ever method you prefer; digital or alpha pager, SMS text message, voice mail or relay the message directly to you and we also have the ability to patch your caller directly to you on a perfectly clear telephone line.

Our State of the Art Pinnacle Computer System can be programmed to easily keep track of all of your information and on call requirements whether you have one property or a hundred.

The voice mail announcement further states that if the call can wait until regular office hours, the caller is requested to call back. You can also select to have caller transfer to a voice mail box and leave a message. This system invariably saves our clients money by Direct Line not having to process those routine calls. It also allows us to provide better quality service to all of our clients because we do not have to answer hundreds of unnecessary calls during some high peak call periods during the day.

Testimonials:

We Trust Direct Line to Care For Our Tenants

For over 20 years we have used Direct Line Tele Response for our answering service and urgent dispatch needs. We rely on the flexibility and availability of Direct Line to respond and adapt quickly to our requests.

In Property Management, whenever we have a new lease-up, Direct Line is able to handle the call volume and gather the exact information needed from prospective tenants. We appreciate that the service is consistent and reliable for our numerous properties for after hour’s emergencies and any daytime overflow calls.

Our tenants are an important asset to us and we fully trust the Direct Line staff to care for them.

Ricardo J. Pacheco
Director of Marketing & Compliance
The John Stewart Company
San Francisco, CA

Synergy Corporate Housing has been a very satisfied client of Direct Line for nearly five years. I first learned of Direct Line when calling one of our own vendors and was so impressed with the operator who answered that I asked whom I could call the next day to learn more about them.

We’d wanted to take our company’s after hour's services to the next level by offering live, warm, friendly and efficient service. Direct Line has been that solution.

We are in the hospitality business and unparalleled customer service is paramount; in emergency situations which require escalation it is an absolute necessity. We rely on Direct Line to represent us and take care of our guests. We have been pleased with Direct Line’s service to the point that I now refer them to others myself!

Joanne Lucila, Director of Property Management Operations
Synergy Corporate Housing, San Ramon, CA