Same Ownership/Management-Over 29 Years
Direct Line Tele Response was established in 1979 to provide quality
telemessaging services in the San Francisco bay area at reasonable rates.
Direct Line has been continually, consistently and professionally managed by
the original owners, Ruth and Larry Goldenberg. Direct Line now serves
clients in every corner of the United States.
Business Focus has Evolved With The Times
In the beginning our primary focus was on providing 24 hour emergency
dispatch services to the medical community and dispatch and messaging
services to business and professional clients. While part of our client base
has remained consistent, our systems and people have allowed us to offer
much more sophisticated services to clients in every profession. We have also
evolved into providing call center services including inbound order taking,
reservation and information gathering services for a wide variety of clients.
Commitment To Quality People
To meet our goal of high quality answering service we have committed
ourselves to hiring good people, staffing properly, compensating them well
above industry standards, treating them fairly and with respect and thoroughly
developing their skills so they can succeed. We have also committed to
investing a high percentage of our profits back into our business to continually
upgrade our equipment, systems and facilities.
Advanced Technology
Starting with cord-operated switchboards rented from AT&T and 10 accounts
in a rented office, Direct Line now serves over 800 clients utilizing the latest
state of the art computer-telephony integrated equipment and software
systems. The power of our Pinnacle Computer System is its ability to allow
complete scripting of your information combined with the branching and
automatic dispatch capability of the Pinnacle System, Direct Line’s legendary
accuracy has been taken to an even higher level.
Professional Facilities
Now located in our own building that was purchased in 1986, and completely
remodeled in 2008, Direct Line has established a permanent professionally
designed environment to better serve our valued employees and clients.