Live Phone Answering Service Bay area Northern California
Choose a subject matter (gray box) above to see industry specific answering services descriptions, or read below for general descriptions.
All industries have similar basic needs for handling a call. But each individual industry may have certain telephone answering needs that are specific to that industry. Direct Line has created procedures and systems to maximize our level of service to each industry.
Call Center for Doctors, Medical, Physician, Attorneys and more
Direct Line’s Carefully Crafted Call Processing System
Answer your incoming call, or respond to an inbound
e-mail Quickly -Professionally - Pleasantly - Within 3 Rings - Never put callers on hold in the middle of a call.
 Process incoming information accurately, quickly, exactly, as per your on-call instructions as detailed in our database. Direct Line’s Pinnacle computer system automatically identifies which instructions to follow, whether it is time of day, specific service you provide, or who might be on call for a specific situation.
Deliver your message, efficiently, quickly by email, fax, pager, text message, voice mail, relay to cell phone, or patch the call directly to you.
A Direct Line Call Processing Solution for any need - any business –from A to Z.
Direct Line provides call processing –urgent dispatch service to hundreds of clients in almost every industry, business and profession. Our call processing systems, sophisticated computer system and training methods have been developed to maximize our ability to be flexible in handling just about any call processing requirement our clients ask of us.
If you need to stay in touch with your clients, patients or customers when you or your people can not answer the phone yourself contact Direct Line for a solution that will give you the peace of mind that your most valuable asset - your clients, are being treated professionally and have the ability through Direct Line to reach you at any time if that is your desire.
Phone Answering Services offered
- Virtual Receptionists- Some people equate the word “Virtual” with existing strictly on a computer network with no “live” intervention. Our very “live” Virtual Receptionists may not exist in your office, but they exist in ours. And they are available 24 / 7 to give you the peace of mind knowing that they are ready and able to answer your phone, take a message from your caller, give out or gather information and contact you immediately.
- Medical Services- Direct Line answers for a myriad of Medical Services companies from small professional operations to Fortune 500 companies. We provide answering/ urgent dispatch for an almost endless list of operations: Home Nursing Services, Medical Supply Companies, Dental Offices, Therapy Offices, Funeral Homes, etc.
- Doctor Answering services- Direct Line has created answering service procedures and systems to maximize our level of service for the medical and Physician industry.
- Legal Answering Services- Process incoming information accurately, quickly, exactly, as per your on-call instructions as detailed in our database. Direct Line’s Pinnacle computer system automatically identifies which instructions to follow, whether it is time of day, specific service you provide, or who might be on call for a specific situation.
- Urgent Dispatch- Includes message taking, screening calls to determine how to process and dispatching urgent calls when indicated by your instructions. Answering service could also include Direct Line acting as your off premises receptionist.
- Services Industries- Another major business classification that Direct Line has served with great accuracy, timeliness and professionalism are Service Companies. Including Pest Control, Electricians, Heating & Air, Locksmiths, Plumbers, Roofers, General Contractors and many more. When quick, immediate response may be the difference between landing a big job or just missing out, Direct Line can provide that direct link to your client- all calls answered within 3 rings!
- IT Support- Direct Line serves a wide variety of IT companies from all over the country and even overseas. We are available 24/7/365 and can handle a large call volume or a minimum amount of calls “just in case”...Our sophisticated scripting, branching system allows us to handle your instruction needs-from the simple to a complex matrix of reach instructions.
- Government Agency Specific- Direct Line provides answering and urgent dispatch services for a variety of government agencies. These agencies range from providing after hour / holiday, 24/7/365 urgent service to the City of Berkeley Public Works Department to the Alameda County Water Department to the Napa County Sheriff’s Department and Napa Sanitation Department.
- Disaster Preparedness- Earthquake, floods, storms and other disasters are an unfortunate fact of life. To ignore this fact is naive. So Direct Line has built and tested a 2 phase contingency plans. Phase one is an internal procedure where we use our own backup systems, including generators and other grid free resources. Phase 2 is offloading calls to partners in different parts of the country. This insures that should we have a state-wide disaster, your services keep working.
Other services:
- Inbound Telemarketing- Direct Line has the Integrated Telephony- Computer systems, trained personnel and most importantly the experience and dedication to deliver outstanding inbound
telemarketing service.
- Enhanced Voicemail- Your voice mailbox will have its own local telephone number. Now you can receive all of your messages in one place. You can call forward your office lines, residence or cell phone to this private number, or have your callers dial directly to leave you a detailed, confidential message.
- Order Taking- Fully Web Enabled - Your Web Site or our software program. The choice is yours.
- Online Contact Support- Fully Web Enabled - Your Web Site or our software program. The choice is yours.
- Website Communication Support- Fully Web Enabled - Your Web Site or our software program. The choice is yours.
If your call answering or communication support need is not listed here, please give us a call and talk to us about your needs. We probably have the resources to fulfill your unique needs.
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