Medical Answering Services
Medical accounts, because of the nature of their complexity and the urgent nature of their tele - communications present an excellent test of an answering service’s ability to provide quality service.
Our first client, 30 years ago was a medical office and we have specialized in providing answering / urgent dispatch to medical accounts ever since.
For More specific information on how our customized Bay Area Medical & Physician Answering Service is designed to handle medical accounts, please see our Bay Area medical Physician answering service section.
We provide medical office call answering and urgent medical dispatch for an endless list of medical operations:
- Home Nursing Services
- Private and Family doctor offices
- Medical Supply Companies
- Dental Offices
- Therapy Offices
- Funeral Homes
- Emergency Medical Dispatch
- And many others
Beyond the technical ability of our system, all of our phone operators are well trained to be sensitive to your callers needs and privacy. We understand that many of your callers may be calling with serious medical issues and expect professional and private sensitivity. Our phone operators are also trained to effectively follow your instructions whether you are a sole practitioner or your office has complex instructions for multiple on call doctors and multiple specialties.
HIPAA compliance:
Our Direct Line operators participate in HIPAA and Client Privacy training. Their HIPAA training covers all privacy rules outlined in the HIPAA regulations. All employees and visitors are required to sign a confidentiality agreement and are held to the strictest privacy rules and regulations. This training is perfect for medical related communications.
Direct Line’s Carefully Crafted Medical Call Processing & Answering System
Answer your incoming call, or respond to an inbound email Quickly, Professionally, Pleasantly - Within 3 Rings - Never put callers on hold in the middle of a call.
Process incoming information accurately, quickly, exactly, as per your on-call instructions as detailed in our database. Direct Line’s Pinnacle computer system automatically identifies which instructions to follow, whether it is time of day, specific service you provide,
or who might be on call for a specific situation.
Deliver your message, efficiently, quickly by email, fax, pager, text message, voice mail, relay to cell phone, or patch the call directly to you.