Award Winning Health Care / Medical Answering Service
Medical accounts, because of the nature of your complexity and the 24/7 urgent nature of your telecommunications present an excellent test of an answering service’s ability to provide quality service.
Our first client, over 31 years ago was a medical office and we have specialized in providing answering / urgent dispatch to medical accounts ever since. However, we find a balance of Medical ( about 30% of our revenue) and business clients is important to spread the call volume out to better handle incoming traffic.
Safe and Secure: Beyond the technical ability of our technologically advanced computer system, and redundant dependability including a back up diesel generator, all of our phone operators are well trained to be sensitive to your caller’s needs and confidentiality. We understand that many of your callers may be calling with serious medical issues and expect professional and private sensitivity. Our phone operators are also trained with the aid of a very sophisticated computer system to to effectively follow your instructions whether you are a sole practitioner or your office has complex instructions for multiple on call doctors and multiple specialties.
Back Up recordings and Medical Message Storage
An important part of our operating protocol is to record all of your calls. While it is done mostly for training, imagine how important having access to a recording of an incoming call in case of any issues that would require back up documentation. We keep those recordings as well as typed message and follow up steps for three years.
HIPAA Adherence Training:
Our Direct Line operators participate in HIPAA and Client Privacy training. Their HIPAA training covers all privacy rules outlined in the HIPAA regulations. All employees are required to sign a confidentiality agreement and are held to the strictest privacy rules and regulations. This training is perfect for medical related communications.
Medical Answering Services For:
|Home Health Care
|Clinics Internal Medicine
|Medical Diagnostic Imaging
||Home Medical Equipment
||Disposable Medical Equipment
||Home Health Care