The Ultimate in Inbound Teleservices

Direct Line has the Integrated Telephony- Computer systems, trained personnel and most importantly the experience and dedication to deliver outstanding inbound telemarketing service.

Product Order Desk - One Item or an Entire Catalog

• Product Information
• Product Pricing -Automatic Calculations
• Catalog Database
• Customer Data Base Lookup
• Product Inventory Status
• Product Ordering Options
• Multiple Ship-To Addresses
• Automatic Shipping Charges- Automatic Tax Table Calculations

Response Surveys / Forms Processing

• Reservations-/ Help Desk
• Flexible Multi-Page Script Design
• Response Based Branching
• Unlimited Data Base Fields
• Pop Up Pick Lists
• Account Defined Help Screens
• Field Specific Help
• Highlighted Visual Prompting

Dealer locator

• Zip Code Based Dealer Location Lookup

Credit Card Processing

• Batch or Credit Card Authorization
• Funds Deposited Immediately To Your Account

Reporting

• Flexible Report Generator
• Automatic Report Scheduler

Information Delivery

• Access via Modem, Fax, e-mail, Disk or CD ROM