Inbound Telemarketing Answering Services

Inbound Telemarketing / Order Entry

The Ultimate in Inbound Tele-services
Direct Line has the Integrated Telephony- Computer systems, trained personnel and most importantly the experience and dedication to deliver outstanding inbound telemarketing service. We train our personnel on each new account to be certain they understand your specific needs.

Fully Web Enabled - Your Web Site or our software program - the choice is yours.

Product Order Desk - One Item or an Entire Catalog

Product Information
Product Pricing - Automatic Calculations
Catalog Database
Customer Data Base Lookup
Product Inventory Status
Product Ordering Options
Multiple Ship-To Addresses
Automatic Shipping Charges
Automatic Tax Table Calculations
Response Surveys / Forms Processing

Reservations-/ Help Desk
Flexible Multi-Page Script Design
Response Based Branching
Unlimited Data Base Fields
Pop Up Pick Lists
Account Defined Help Screens
Field Specific Help
Highlighted Visual Prompting
Dealer locator

Zip Code Based Dealer Location Lookup
Reporting
Flexible Report Generator
Automatic Report Scheduler