Award Winning Government Agency Answering Service

Government Agencies, because of their need to provide excellent Customer Service to their constituents and the potential 24/7 urgent nature of their responsibility, your telecommunications present an excellent test of an answering service’s ability to provide quality service.

The agencies we serve run the gamut of City and County agencies. From Public works departments that may need to be notified in the middle of the night of some dire emergency to an animal control unit that needs to retrieve an injured or dead animal to the Water or Sanitation District that has an emergency to deal with.

Beyond the ability of our technologically advanced computer system, and redundant dependability including a back up diesel generator, all of our phone operators are well trained to be sensitive to your caller’s needs and confidentiality. We understand that many of your callers may be calling with serious issues and expect professional and quick response. Our phone operators, with the aid of a very sophisticated computer system are also trained to effectively follow your instructions no matter how simple or how complex. Our dependability and reliability are key factors to any government agency.

Back Up recordings and Message Storage: An important part of our operating protocol is to record all of your calls. While it is done mostly for training, imagine how important having access to a recording of an incoming call in case of any issues that would require back up documentation. We keep those recordings as well as typed message and follow up steps for three years.

City, County, State and Federal Public Works or Animal Control, Water District or Park & Recreation, Health & Human services and more...