Government Agency Specific Answering Services

Direct Line provides answering and urgent dispatch services for a variety of government agencies. These agencies range from providing after hour / holiday, 24/7/365 urgent service to the City of Berkeley Public Works Department to the Alameda County Water Department to the Napa County Sheriff’s Department and Napa Sanitation Department.

 

 

Please call 1-888-365-2424 for a complete

City or County phone answering customer service solution

What others are saying about our government services:

Direct Line provides after-hour services for our Federal Government Property Management operation. Your staff plays a critical role in customer service for our
“on –call” maintenance program.

I am writing to express my appreciation for the excellent service that your team provided last Saturday. Our facilities experienced a major power outage that resulted in approximately 200 calls over a five-hour period.

Your staff managed the calls calmly and professionally, putting through only necessary calls to our On Duty Official. They demonstrated good judgment and excellent customer service.

This is exactly the type of performance we have come to expect and depend on from
Direct Line.

Thank you and kudos to your team!

Sincerely,
Aimee Vincent
Senior Operations Associate