Answering Services For Education Facilities
Educational institutions typically manage a large volume of incoming calls specifically regarding student admissions/registration, special events and on-site tours. Some callers are in need of basic information such as class schedules or room locations while others may need to be connected to a specific individual. Putting callers on hold creates unnecessary stress and frustration and erodes the quality of their experience with your institution.
Direct Line provides many educational facilities nationwide with 24/7/365 live answering, call overflow, after hours support and urgent/emergency dispatching. Our main goal is to provide live answering and messaging services so your staff can focus on the daily administrative activities and priorities at hand. One of the many added values of partnering with Direct Line is that we can assist you in streamlining communication with potential/existing students, alumni as well as faculty and staff.
Our team of award-winning Call Agents will gather information accurately, quickly and responsively, in accordance with your specific call instructions. Our world-class technology automatically identifies which instructions to follow, whether it is new student registration, inquiries from existing students, parents, alumni and faculty. No matter what, we’ve got your phones covered 24/7/365.
During your account set-up process, your designated Account Manager will partner with you to create protocols for your custom solutions that will define how your calls are to be answered and messages delivered. You decide how we manage each type of call, who is notified and how notifications are received. These protocols can be changed as often as you’d like.
Key Answering and Call Center Services for Educational Institutions
- Registration/Admission support
- School Event Registration
- 24 Hour Live Answering
- After Hours support
- Call Overflow
- Urgent/Emergency Dispatch