Doctor Answering services

Phones getting out of hand? Tired of telephone interruptions but, know that your telephone needs to be answered to keep your patients happy and your office running smoothly?

You have one chance to make that first impression. An answering machine does not impress people who are seeking your medical office or medical services. Having to sound rushed on the phone because you are in between medical appointments doesn't sit too well with new patients either.

Direct Line Has Answers:
Direct Line answers for a myriad of Medical Services companies from small professional operations to Fortune 500 companies.

Our integrated telephone answering system allows us to present your callers with a voice mail announcement that allows your caller to reach our operator if the call is urgent by pressing (0) zero. Most of our medical clients prefer we do not take routine messages (naturally, the choice is yours).

When the caller does have an urgent problem, s/he can press zero ( 0 ) and we can reach you by what ever method you prefer; digital or alpha pager, text message or relay the message directly to you and we also have the ability to patch your caller directly to you on a perfectly clear telephone line.

The voice mail announcement further states that if the call can wait until regular office hours, the caller is requested to call back. This system invariably saves our clients money by Direct Line not having to process those routine calls. It also allows us to provide better quality service to all of our clients because we do not have to answer hundreds of unnecessary calls during some high peak call periods during the day.

Beyond the technical ability of our system, all our operators are well trained to be sensitive to your callers, many of whom are calling with a serious problem. They are also trained to effectively follow your instructions whether you are a sole practitioner or your office has complex instructions for multiple doctors and multiple specialties.

Direct Line’s Carefully Crafted Doctor Call Processing & Answering System

Answer your incoming call, or respond to an inbound email Quickly, Professionally, Pleasantly - Within 3 Rings - Never put callers on hold in the middle of a call.

Process incoming information accurately, quickly, exactly, as per your on-call instructions as detailed in our database. Direct Line’s Pinnacle computer system automatically identifies which instructions to follow, whether it is time of day, specific service you provide,
or who might be on call for a specific situation.

Deliver your message, efficiently, quickly by email, fax, pager, text message, voice mail, relay to cell phone, or patch the call directly to you.

More about our medical phone answering services