Call Answering Services

Take a FREE test drive today! Click Here >
  phone answering service phone answering service phone answering service phone answering service phone answering service 1-888-365-2424
 

Direct Line Services

Virtual Receptionists

Answering Services

Enhanced Voicemail Services

Disaster Preparedness Services

Inbound Telemarketing

Providing services for:

Property Management Answering Services
Medical Services
Doctor Answering services
Attorney/Lawyer Answering Services
Services Industries
Government Agency Answering Services

and many, many others!

 

Press Release - Berkeley, CA October 12, 2009

ATSI AWARDS GOLD CALL CENTER CERTIFICATION

The Association of Teleservices International (ATSI) is pleased to announce that Direct Line Tele Response has qualified for the Gold 24/7 Call Center Certification Award.

The Certification indicates that Direct Line has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time.

“It’s nice to be acknowledged for our efforts by confirmation of excellence. Our company philosophy for the past 30 years has been to provide the best possible service and that is reflected in our client satisfaction as well as by our awards, including 8 continuous years of the ATSI award of Excellence” said Ruth Goldenberg, president of Direct Line. “Excellence doesn’t ‘just happen’, said Ken Goldenberg, Vice President of Operations, “it is a consistent effort by our entire staff to provide a product we can all be proud of.

” Direct Line Tele Response based in Berkeley, CA established in 1979 to provide quality tele-messaging services in the San Francisco bay area and has since expanded to serve clients in every corner of the United States. For more information visit www.DirectLineInc.com

ATSI, based in Atkinson, NH, is an international trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services and any other business, which provides enhanced communication services. www.atsi.org

Contact: Charlene Glorieux
Executive Director
Association of Teleservices International
(866) 896-ATSI
www.atsi.org


  
 

Disaster Preparedness Answering Services

Earthquake, floods, storms and other disasters are an unfortunate fact of life. To ignore this fact is naive. So Direct Line has built and tested a 2 phase contingency plan. Phase one is an internal procedure where we use our own backup systems, including generators and other grid free resources. Phase 2 is offloading calls to partners in different parts of the country. This insures that should we have a state-wide disaster, your services keep working.

We are prepared with a total disaster preparedness plan that will insure your communication links stay up. In fact the company that is prepared and stays up will actually capitalize during these times. Direct Line will be here for you and your clients when you REALLY need us.

It takes more than just a generator. It takes a tested plan and experience.

Disaster Preparedness plan for communications and phone communications

Loma Prieta Earthquake, Oakland hills fires, Riots, what ever. Direct line stays up and active, receiving your calls and processing your orders. We know that disasters WILL happen, whether its with us or you, so we plan ahead for it. Here's what one client said during an outage, with our contingency plan in motion:

"Ken, thank you for the notification. Your communication and honest approach to this situation was admirable. We have an international client base and we have been able to promise a live person to answer calls 24/7 when OSS receives a call. Because of your professional services; OSS International has been able to grow and prosper while maintaining the personal touch to our client base. This summer begins a seven year relationship between our companies and as the president I would like to personally commend you and your staff for excellent service. I have recommended your services to others and will continue to do so."

"If there is anything I can do for you, please let me know. In fact a few years ago we came and gave a presentation to your staff about our services to give them a better understanding of what we do and why, which was a wonderful experience.
If you still do your recognitions, I would like to give certificates to all your staff for assisting OSS with Homeland Security."

Respectfully; Glenn A. Daggs
OSS INTERNATIONAL

Contact us at 1-888-365-2424 for more information on how we can keep your business alive, even after the most disastrous and devastating event.

We'll be up. Will you?

Back up plan is golden