Bay Area medical Doctor Attorney Answering Service

Canadian Call Management Association

FOR IMMEDIATE RELEASE
Thursday, October 14, -2010

Outstanding Service Brings National Award
Direct Line TeleResponse
Wins CAM-X Award of Excellence

Direct Line TeleResponse of Berkeley, CA has been honored with the exclusive -2010 Award of Excellence for the Fifth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. Direct Line TeleResponse was presented with the award recently at the CAM-X 46th Annual Convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV

Independent judges are contracted by CAM-X to evaluate message services throughout Canada and the United States over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 21st year.

"Participation in the AOE helps create a focus on service quality that runs levels deep throughout an organization and not just during the program period, but each and every day of the year. This translates into satisfied customers and allows everyone, at all levels, to take pride in their personal participation as well as in the company as a whole. And in a service industry, nothing builds employee confidence more than positive feedback from satisfied customers.” says CAM-X President Gary Blair. “We congratulate Direct Line TeleResponse for their achievements.”

Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada and the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Now a five-time winner Direct Line TeleResponse earned the Gold Award for five consecutive years. CAM-X extends its congratulations to the staff of Direct Line TeleResponse on their proven quality service to their customers.

Winner of the -2011 ATSI Award of Excellence!