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Press Release - Berkeley, CA October 12, 2009

ATSI AWARDS GOLD CALL CENTER CERTIFICATION

The Association of Teleservices International (ATSI) is pleased to announce that Direct Line Tele Response has qualified for the Gold 24/7 Call Center Certification Award.

The Certification indicates that Direct Line has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time.

“It’s nice to be acknowledged for our efforts by confirmation of excellence. Our company philosophy for the past 30 years has been to provide the best possible service and that is reflected in our client satisfaction as well as by our awards, including 8 continuous years of the ATSI award of Excellence” said Ruth Goldenberg, president of Direct Line. “Excellence doesn’t ‘just happen’, said Ken Goldenberg, Vice President of Operations, “it is a consistent effort by our entire staff to provide a product we can all be proud of.”

Direct Line Tele Response based in Berkeley, CA established in 1979 to provide quality tele-messaging services in the San Francisco bay area and has since expanded to serve clients in every corner of the United States. For more information visit www.DirectLineInc.com

ATSI, based in Atkinson, NH, is an international trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services and any other business, which provides enhanced communication services. www.atsi.org

Contact: Charlene Glorieux
Executive Director
Association of Teleservices International
(866) 896-ATSI
www.atsi.org