Answering Services for Attorneys, Law Offices and Legal Professionals
Here at Direct Line, we know that Attorneys, Law Offices and other Legal professionals require specialized call handling. Since 1979, our professionally certified Legal Intake Call Agents have provided confidential Answering Service solutions for all types of law practices including Personal Injury, Family, Corporate, Criminal, Tax, Estate Planning, Malpractice and more.
We’re here to equip your law firm with 24/7/365 Legal support and assist you in converting inquiries into cases. We can customize any Legal answering service protocol so you never miss a call again. We will identify thresholds for urgent and standard calls, set up immediate email notifications, provide you with real-time reporting and much, much more.
Direct Line has the Answers! Our team of Legal Intake Call Agents will gather information accurately, quickly and confidentially, in accordance with your specific instructions. Our world-class technology automatically identifies which instructions to follow, whether it is time of day, case type, new client, urgent need or a request for a specific service you provide.
During your account set-up process, your designated Account Manager will partner with you to create protocols for your custom scripted solutions that will define how your calls are to be answered and messages delivered. You decide how we handle each type of call, who is notified and how notifications are received. These protocols can be changed as often as you’d like.
So, if you are in court from 2- 4pm, no problem. Direct Line can manage all of your calls and messaging. Need to know when a specific lawyer or judge calls, but want to hold all other calls. We’ve got you covered. It’s what we do 24/7/365.
Archived Recordings and Secure Message Storage for Law Offices
An important part of our operating systems is that all calls are recorded. While our recordings are utilized mostly for training, imagine how important having access to a recorded call could be for back up documentation or evidence.
Your callers will be impressed with the level of service they receive and your partners/associates will be impressed with the accuracy of the messages. By using our Award Winning Legal Answering Services, your firm will run more efficiently with lower operating costs while providing superior customer service to your clients.
In addition, you will be able to log into your “Virtual Back Office” anytime by using our Customer Care Web Portal. You will have real-time visibility to all activity and check messages. Our free Web Portal puts all of your account information securely at your fingertips at anytime and from anywhere that Internet access is available.