Award Winning IT Company Answering Service
Information Technology Companies (IT Companies), because of the nature of their need to provide excellent Customer Service and the potential 24/7 urgent nature of their responsibility, plus the direct interaction of your answering service with potential clients, your telecommunications present an excellent test of an answering service’s ability to provide quality service.
The IT companies we serve include companies large and small, local companies and world famous companies; companies that may never get a call (and are glad of it) and companies that get hundreds of calls AND IT COMPANIES THAT NEVER ROUTE PHONE CALLS TO US AT ALL, BUT INSTEAD ROUTE EMAILS, WHICH OUR SYSTEM CAN RECEIVE. And whether it is a phone call or an incoming email, our highly trained Agents and highly sophisticated computer system can allow us to follow your instructions to the letter. We have served myriad service companies our entire 31 plus year history. We have the ability to enter information into your system (web site, Salesforce, etc) to help save your team time and effort.
As with most answering services our first clients back in 1979 were medical and the attorneys and service companies but we certainly had a small base of IT companies from the very beginning and their importance to our business has grown exponentially.
Safe and Secure: Beyond the ability of our technologically advanced computer system, and redundant dependability including a back up diesel generator, all of our phone operators are well trained to be sensitive to your caller’s needs and confidentiality. We understand that many of your callers may be calling with serious issues or may be new potential clients that need immediate attention and expect professional and quick response.
Back Up recordings and Message Storage: An important part of our operating protocol is to record all of your calls. While it is done mostly for training, imagine how important having access to a recording of an incoming call in case of any issues that would require back up documentation. We keep those recordings as well as typed message and follow up steps for three years.
Tech, Support & Call Center Industries Served
Hardware support - Software support - Networking service companies - Technical Support Resellers - Dot Com's Start Up's - Social Media Marketing - Cloud Computing - Web 2.0
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