Call Answering Services

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Direct Line Services

Virtual Receptionists

Answering Services

Enhanced Voicemail Services

Disaster Preparedness Services

Inbound Telemarketing

Providing services for:

Property Management Answering Services
Medical Services
Doctor Answering services
Attorney/Lawyer Answering Services
Services Industries
Government Agency Answering Services

and many, many others!

Current Special: Take a FREE test drive of
our services and find out first hand, just how
much we can do to help your company.
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San Francisco answering service



People vs. Technology
Best Practices for 24x7 Support

Françoise Tourniaire a High Tech Consultant wrote in a recent newsletter article as she discussed the pros & cons of using strictly a technology approach for after hours dispatch vs. using a human approach.

“I used to routinely counsel the technology route because of the difficulty of finding a reliable answering service.

Now that I've found a great one (in the San Francisco area), I now see the choice as a business decision: Do your customers need to hear a voice in the middle of the night or on weekends or do you need a human decision maker to reach the right on call person? Then go with an answering service, if you can locate a reliable one.

p.s. The “great one”, Françoise was referring to is Direct Line Tele Response

 
 

IT Support Answering Services and Call Center Support

IT answering servicesDirect Line serves a wide variety of IT companies from all over the country and even overseas. We are available 24/7/365 and can handle a large call volume or a minimum amount of calls “just in case”...

Our sophisticated scripting, branching system allows us to handle your instruction needs-from the simple to a complex matrix of reach instructions.

We are completely web enabled so we can handle all of your calls and information gathering on our system or we can quickly “hot key” to any special web application.

it-support-callsThe contact instructions for your company's on call group will be entered into our scripted / branching computer system. Your caller’s information will be quickly gathered and our experienced “dispatch” operator useing our Pinnacle Computer System’s automated dispatch matrix will reach the correct person that is on call quickly and efficiently.

 

Direct Line’s Carefully Crafted IT Support Call Processing & Answering System

Answer your incoming call, or respond to an inbound email Quickly, Professionally, Pleasantly - Within 3 Rings - Never put callers on hold in the middle of a call.

Process incoming information accurately, quickly, exactly, as per your on-call instructions as detailed in our database. Direct Line’s Pinnacle computer system automatically identifies which instructions to follow, whether it is time of day, specific service you provide,
or who might be on call for a specific situation.

Deliver your message, efficiently, quickly by email, fax, pager, text message, voice mail, relay to cell phone, or patch the call directly to you.